- Same-Day Shipping Cutoff: Orders placed before 3:00 PM PST on our regular shipping days (Tuesday, Thursday, Friday, and Saturday) typically ship out the same day.
- Business Days & Closures: Please note that we are closed on Monday, Wednesday, and Sunday. Orders placed after the daily cutoff, on holidays, or on closed days will ship on the next available business day.
- Pre-Orders: Items marked as pre-orders will ship as soon as they become available.
- Free Shipping: We offer free ground shipping within the United States on all orders of $50.00 or more. USPS Priority shipping options are also available for an additional fee at checkout.
- International Shipping: International shipping is not available at this time.
Upgraded Shipping & Transit Times
When paying for upgraded shipping, delivery times are quoted in business days (Tuesday, Thursday, Friday, Saturday) starting from the date the package actually ships—not the date the order was placed.
- Transit times quoted during checkout are estimates and are not a guarantee of service.
- We cannot offer refunds on upgraded shipping fees due to carrier delays or miscalculated transit times.
- Once a package leaves our facility, we are not responsible for carrier delays. We are always here to help, but please keep in mind: we are not the post office!
Lost, Stolen, or Damaged Packages
If a package is lost, stolen, or damaged during transit, you must report the issue to us immediately so we can file an official investigation and claim with the shipping company.
- We must wait for a definitive answer or resolution from the shipping carrier before we can send out a replacement product or issue a refund.
- We understand this can be frustrating and will work as quickly as possible with the carrier to resolve the matter for you!
